Account and Data Requests

Two different systems

The public website stores enquiries, admission applications and job applications. The Flutter Parent Portal stores parent accounts and, after enrolment, academic information. A website application never creates a Portal account. Closing one does not automatically close the other.

Website application-data requests

If you sent an enquiry, admission application or job application, you may ask us to review, correct or delete the website record. Write from the email used on that form, quote any application reference you have, and say what you are asking us to do. We check identity and authority before changing or removing a record.

Parent Portal account requests

For Portal sign-in, deactivation or account closure, write from the email linked to that Portal account. The website team will pass a verified request to the school. Portal steps are completed in the Portal, not by this website deleting Portal data itself.

What a request does not automatically remove

We do not promise deletion of protected academic, attendance, assessment, certificate or financial records, or of information the school must keep for administration or law. Staff audit notes may also be retained. Permanent deletion of school records is not available through this page.

How to write

Email info@ivpreschool.com. Do not attach identity documents or card details until the school gives a secure method. See the privacy notice for what the website stores.